Terms and Conditions

Terms and Conditions

The lead booker must be over 18.

There is strictly no smoking within the holiday home.

Pets are only permitted when agreed at the time of booking. Pets may be added to the booking at a later date at
our discretion

Single sex large group stag/hen bookings are not permitted unless previously agreed at the time of booking.

Damage security deposit:
£50 Damage security deposit is refunded provided the following:
No damage is caused to the holiday home or its contents beyond the normal wear and tear
All rubbish and waste is to be placed in the nearest refuse area
All used dishes are cleaned and put away before you leave
No damage or missing bed linen
All items found within the van for example ornaments, games, dvds are left behind for our next guests
No early check in or late check outs unless agreed at the time of booking
No excessive disruption to our neighbours and fellow guests to the park
The renter is not evicted by the owner (or representative of the owner), local police or site staff or
security.


Payment. The deposit is due to secure the booking and the remainder of the balance plus damage security
deposit due 6 weeks before your stay.

Cancellations. 30 days notice or more must be given to cancel your booking. No further charge will be required
other than the non refundable deposit of £50. Cancellations made withing 30 days of your stay will forfeit the
full payment and damage security deposit. Cancellation or early departure does not warrant any refund of rent or
deposit. Please ensure you have UK travel insurance to cover you for curtailment or cancellation. Refunds will
not be given due to no supply of utilities such as electricity, water, sewerage or other services operated by the
site owners and beyond the control of Coupland Retreats. Refunds will NOT be given for a force majeure
situation including global pandemic or epidemic for example Covid-19 and corona viruses, flu strains and
infectious disease. A public health emergency or communicable disease outbreak. A quarantine for a whole or
group party. Government or administrative action or changes in laws or regulations whereby if a government
imposed lockdown or local partial lockdown which covers the postcode. In these situations we would suspend
and hold your booking and paid in full breaks would be transferred to an agreed date of the same value or a
higher value with the additional cost agreed to be paid by the renter and new contract generated. Reservations
before 30 days where only the deposit has been paid will be transferred to a future date requested by the renter
and a new contract generated with agreed cost of stay.

Maximum occupancy. The maximum number of guests relating to each holiday home must be adhered to. The
holiday home requires a minimum 3 night booking unless agreed at the time of booking.
Inclusive fees. Rates include a one time bed linen set up. Cleaning of the holiday home and hot tub fees are
included in the rental rate. There is no daily maid service during your stay. We do not permit bed linens or tea
towels to be taken from the holiday home.

Falsified reservations. Any reservation obtained under false pretence will be subject to forfeit of advance
payment, deposit and/or rental money and the party will not be permitted to check in.

Hot tub terms and conditions (where applicable)
Your hot tub will be prepared especially for you and your guests.
To ensure it remails clean and sparkling there are certain rules your party must address:

  1. Everyone MUST observe the hot tub rules. You use the hot tub at your own risk and
    we are not held responsible for your safety whilst using it.
  2. You must shower before use, remove all fake tan, make up and body lotions. Don’t
    introduce mud, stones, sticks or grit into the water. These things wreck hot tub water
    very quickly.
  3. Maximum bathing time is 15 minutes. Your skin/health may suffer if you stay in
    longer
  4. The hot tub MUST be respected. No eating/drinking/smoking whilst in the tub. Please
    be courteous to our neighbours when using the tub during the evening/late night with
    noise levels.
  5. At the end of your session cover the hot tub back over and keep an eye on the
    minimum water levels if excessive water spillage.
  6. Our contractors check the water daily and will need brief access to the tub each day to
    do this.
  7. Hot tubs are not designed for children. We recommend that children do not use them
    but as their parent/guardian it is your decision and responsibility. Children should
    never be left unattended around the hot tub area.
  8. Do not sit stand or lie on the lid of the hot tub at any time, or allow children on the lid.
  9. Do not continuously press lights or press more than one button at once as this can
    reset the temperature and cause it to go cold.
  10. If the water needs replacing during your stay you will forfeit your damage safety
    deposit. This will cover the cost of emptying, cleaning, refilling, treating and heating
    the fresh water.
  11. You will forfeit your damage safety deposit should any damage occur to the hot tub or
    lid during your stay.

By paying the damage safety deposit and full balance you agree to all of the above term and
conditions.